THE ART OF CHILDHOOD. DESIGNED AND CRAFTED IN BROOKLYN, NY

Frequently Asked Questions

Frequently asked questions about Jellio products.

Shipping, materials, safety, and more!

 

Where are you located?

Our workshop/office is located in Greenpoint, Brooklyn (NYC, USA). We ship all of our items from this location as well.

 

Do you have a retail storefront?

At this moment in time, we do not have one of our own (though we are working on it!).

  

How can I purchase your products?

You can purchase our products online directly from this website, or you can contact us at  718 383 1487 

 

What currency does the website support?

We currently accept several common currencies, including INR, GBP, CAD, USD, AUD, EUR, and JPY! And we also offer worldwide shipping!

 

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, and Paypal.

 

Is there a minimum order?

There is no minimum order.

 

What is the shipping method, speed, and price?

We pack and ship everything from our Brooklyn workshop. We use USPS Priority Mail, UPS and Fedex which takes between 1 and 5 days for continental US deliveries, varying by location. If you are an international customer, we will ship your items via USPS Priority Mail, UPS and Fedex (depending on the weight), and international shipments can take anywhere from 5 days to several weeks depending on customs. International customers are 100% responsible for paying any related taxes/tariffs that they may incur by importing our products. Shipping charges will be added to the final total. 

 

What are your toys made out of?

All Jellio products are made of the highest quality with materials depending on the items, but in general we use wood, metal and EPS foam for a majority of our work. 

 

How are they made? Who makes them?

Each piece is individually crafted and made to order by our small team of artisans and fabrication specialists in our Brooklyn workshop.

 

Can I order something that is not on the website?

Yes of course please call or email us if you are looking for anything special. Our custom department will happily help you figure that out. If it is just an item or you are looking for a full room design, we are here to help.

Do you do custom orders?

Yes, of course! please call or email us if you are looking for anything special. Our custom department will happily help you figure that out. If it is just an item or you are looking for a full room design, we are here to help.

Please contact us to discuss your ideas:

 

What is your return/refund policy?

Because each Jellio item is custom made, we do not offer refunds.

However, we will replace items within 45 days of arrival if the order was incorrectly fulfilled, or your items arrived damaged. If you need to replace your item, send us an email at info@jellio.com, and send your item in its original packaging to: 239 Java St Brooklyn NY USA 11222 and we will issue you a direct replacement pending contact.

 

Do you ever have sales or promotions?

Yes! The best way to stay informed of these deals is to sign up for our mailing list (at the bottom of this page), or follow us on instagram https://www.instagram.com/jelliodesign  so it is a good idea to follow us.

 

What are your safety and care recommendations for your products?

Each piece is different and we will alway give our recommendations on keeping the item safe and properly cared for.

 

Are there assembly instructions?

Most items come ready to use if not we will make sure you have everything you need to install. And of a few of the pieces Mario might just deliver it himself. 

I am interested in carrying your products in my store, or at my institution (ie: school, museum, library), how can I do that?

We would LOVE for you for become a re-seller, distributor, or exhibitor!  Please contact Eric at eric@jellio.com

 

Who can I contact if I have further questions?

There are several ways to connect with us, depending on your preference:

  • Fill out a form on our official contact page here:
    https://jellio.com/pages/contact (24 hours)
  • Email us directly: info@jellio.com  (24hours)
  • Call us: +1 718 383 1487 (Mon - Fri, 9:00am - 5:00pm)